** Please Do NOT combine Pre-Order With Retail Orders **

FAQs


Shear Madness Fabrics FAQs

Round Turnaround
time
is 8-12 weeks starting the date the preorder closes. Our goal is 6 weeks or less. This includes shipping from the printer to me then cut time. Either I (Kristen), or one of my wonderful admins will keep round updates coming so you are never left out.
Retail is not guaranteed for every round. When we do have retail, we will make an announcement in the facebook group at least 24 hours prior to listing!
Layaway is not being offered for the first 2 rounds. Depending on demand and growth, this may change.
**Please be aware when making a preorder purchase of the 8-12 week turnaround time frame! If a Paypal Claim is made before that time has ended and we have received no communication (either owner or admins), the order will be cancelled, refunded and you will be removed from the group.**
Refunds:
Please inspect your fabric upon receiving it for any issues. Within 3 days of receiving your fabric you may be eligible for a refund or partial refund.
**If the fabric is cut less than 36"
**If there is a flaw/hole larger than a quarter more than 4" from the selvege.
You will not be eligible for any refund/returns on fabric that has been washed or if the fabric was sold as flawed during a sale.

International Customers: Please be aware that a customs fee or an import tax may be charged. This is the Responsibility of the Customer to pay at that time. Our designs are digitally printed on each fabric base. Please understand this process may cause slight variations of colors between bases.