** Please Do NOT combine Pre-Order With Retail Orders **

FAQs


Shear Madness Fabrics FAQs

Round Turnaround
time
is 8-12 weeks starting the date the preorder closes. Our goal is 6 weeks or less. This includes shipping from the printer to me then cut time. Either I (Kristen), or one of my wonderful admins will keep round updates coming so you are never left out.
Retail is not guaranteed for every round. When we do have retail, we will make an announcement in the facebook group at least 24 hours prior to listing!

Lay-Away Terms:

*Layaway is only available on orders $50 or more (before shipping).
*50% downpay = of the total, fee, plus shipping are due at checkout
*The balance will be invoiced within a week of round closing
*There is a $5 layaway fee and as mentioned before, half will be due with initial order and the 2nd half with invoice 
*Balances will be due within 3 weeks of the round closing.
*The 50% down is non refundable. 
*Payment is due in 72 hours of the invoice due date.
If you do not pay your invoice and don’t contact us letting us know the circumstances, your order will be cancelled and you will no longer be able to use the layaway option in the future. 
Refunds:
Please inspect your fabric upon receiving it for any issues. Within 3 days of receiving your fabric you may be eligible for a refund or partial refund.
**If the fabric is cut less than 36"
**If there is a flaw/hole larger than a quarter more than 4" from the selvege.
You will not be eligible for any refund/returns on fabric that has been washed or if the fabric was sold as flawed during a sale.

International Customers: Please be aware that a customs fee or an import tax may be charged. This is the Responsibility of the Customer to pay at that time. Our designs are digitally printed on each fabric base. Please understand this process may cause slight variations of colors between bases.